Impressum
Legal Notice
This website is operated by Zhenra (“we”, “us”, “our”). By accessing or using this website, you agree to the terms outlined below.
1. Business Operations
Zhenra is an online retail brand offering curated products through a global fulfillment network. We work with trusted partners to ensure reliable delivery and product quality.
2. Contact Information
For any inquiries, support, or order-related questions, you can contact us at:
support@zhenra.com
3. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. Minor variations may occur due to production updates or display differences.
We reserve the right to update product information at any time without prior notice.
4. Pricing & Availability
Prices and availability are subject to change without notice. In rare cases where an item becomes unavailable after purchase, we will notify you and provide a suitable resolution.
5. Shipping
Orders are processed within a few business days. Estimated delivery times typically range between 7–16 business days, depending on location.
Delays may occur due to customs, carrier issues, or external factors beyond our control.
6. Returns & Refunds
Returns and refunds are handled in accordance with our Return Policy. All requests are reviewed based on product condition and eligibility criteria.
7. Liability
To the fullest extent permitted by law, Zhenra shall not be liable for any indirect or consequential damages resulting from the use of our website or products.
8. Fulfillment
We partner with logistics providers and suppliers to deliver your order efficiently. While we strive for a smooth experience, delivery timelines may be affected by external factors.
9. Intellectual Property
All content on this website, including branding, text, images, and design, is the property of Zhenra and may not be used without permission.
10. Updates
We reserve the right to modify this Legal Notice at any time. Continued use of the website constitutes acceptance of any updates.
